Housekeeping Training Program for Cruise Lines
The Course is 6 weeks /4 hours/day. All you need to know about working on a Cruise Ship. Job training - lecture and practice. Hospitality guideline. Improve English communication and understanding. Interview with the Cruise Line at the end of the course.
Time & Location
Time TBD
Cruise International Academy, Bangkok, Thailand
About the event
The course is designated for anybody who want to start a new career on board the ship as a housekeeping staff. We are going to share with you our knowledge, skills and experience in order for you to be fit for the job. We start a new course every three weeks on the following dates: Feb 5, Feb 26, Mar 19, Apr 23, May 14, Jun 4, Jun 25 / 2018.
To book the Course press the Register button.
Housekeeping Training Program
*Introduction to the Cruise Lines Industry: Safety. Time keeping. Personal hygiene and grooming. Conduct. Personal development process.
*Housekeeping department. Duties and responsibilities. Team service. Job description.
*Environmental awareness. Proper lifting techniques. Helping the Environment. The garbage management plan. Garbage separation. Recycling. Bio-hazardous waste.
*Chemicals handling and purpose of usage.
*Personal protective equipment.
*Introduction of cleaning equipment in details.
*Usage and handling.
*Housekeeping service. Rules and regulations. Embarkation. Luggage operation. Debarkation. *Stateroom cleaning. Areas of cleaning & required chemicals and equipment.
*Bathroom cleaning. Areas of cleaning & required chemicals and equipment.
*Hallway cleaning.
*Crew area cleaning.
*Public area cleaning and maintenance.
*Open deck and pool area cleaning and maintenance.
*Required chemicals and equipment.
*Stateroom service with style. Guest Stateroom maintenance.
*Standard set-up of the Stateroom.
*Recap and refresh. Practice of making up the bed and stateroom cleaning.
*Bathroom/Restroom cleaning procedure. Recap and refresh.
*Practice of bathroom cleaning, hallway and public area cleaning.
*Housekeeping standards. Training in Housekeeping Department. Skills training. Attitude guidance. Knowledge training. Standard operating procedures. Housekeeping principles. Special cleaning tasks. Monthly projects that are mandatory on board.
*U.S.P.H Regulations for the Housekeeping Department. Three Bucket System.
*The role of Stateroom Steward/Stewardess. Stateroom Steward lockers, equipment lockers, pantries.
*Linen & Laundry operation.
*Hospitality. Personal attributes of a housekeeping
*Communication. Body Language. Steps to remember guest name. Public speaking. Guest introduction. Special needs guest.
*Terminology (ex: roll-away bed = extra bed that is usually folded when not in use and are kept in the Housekeeping lockers).
*Understanding of using hospitable phrases and greetings whether on or off duty.
*Improving english communication. Useful words, job related. Conversations. Dialogs. Questions and answers.
*Simulation of the Interview with the Cruise Lines.
*Practice.